Fio Projects Privacy Policy
Effective Date: 30 September 2025
1. Introduction
Welcome to Fio Projects. We are a South African business committed to protecting the privacy and security of our clients’ and website visitors’ personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with South Africa’s Protection of Personal Information Act 4 of 2013 (POPIA).
By using our website and submitting your information, you acknowledge that you have read this policy and consent to the processing of your personal information as described herein.
2. Information We Collect
We collect personal information directly from you when you voluntarily fill out the contact form on our website. The information we collect is limited to what is necessary for our business purposes and includes:
- Full Name: To identify you and address you personally.
- Email Address: To respond to your inquiry and communicate with you about our services.
- Service of Interest: To understand the specific building or contracting service you require.
- Service Due Date: To understand your project timeline and our potential availability.
- Service Description: To get a detailed understanding of your project requirements and provide an accurate response or quote.
3. How We Use Your Information
As the “Responsible Party” under POPIA, we use the personal information we collect solely for the following legitimate purposes:
- To Respond to Your Inquiries: To contact you via email at
info@fioprojects.co.zaor the email address you provided to answer your questions. - To Provide Service Quotes: To prepare a proposal or estimate for the services you described.
- To Facilitate Communication: To communicate with you regarding the scheduling, planning, and execution of potential or ongoing projects.
- For Internal Record-Keeping: To maintain records of inquiries and client projects for administrative and legal purposes.
We will not use your personal information for unsolicited direct marketing purposes unless we have obtained your explicit separate consent. We will not sell, distribute, or lease your personal information to third parties.
4. Data Sharing and Disclosure
As a business that outsources services, we may need to share your project inquiry details (including your name, contact information, and project description) with our trusted network of contractors and subcontractors (“Operators”). This is done solely for the purpose of assessing the project, generating an accurate quote, and carrying out the requested service on our behalf.
We take reasonable steps to ensure that our partners are bound by legally enforceable agreements that require them to protect the confidentiality and security of your personal information.
We may also disclose your information if required to do so by law or in the public interest.
5. Data Security
We are committed to ensuring that your information is secure. We have implemented appropriate and reasonable technical and organisational measures to safeguard and secure the information we collect online to prevent loss, damage, or unauthorised access or disclosure.
6. Data Retention
We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law. Thereafter, your information will be securely destroyed or de-identified.
7. Your Rights as a Data Subject
Under POPIA, you have the right to:
Request Access: Request a copy of the personal information we hold about you.
Request Correction or Deletion: Request that we correct, update, or delete your personal information.
Object to Processing: Object to the processing of your personal information on reasonable grounds.
Withdraw Consent: Withdraw your consent for us to process your information at any time.
Lodge a Complaint: Lodge a complaint with the Information Regulator of South Africa if you believe we are unlawfully processing your information.
To exercise any of these rights, please contact us at the email address below.
8. Changes to This Privacy Policy
We may update this policy from time to time by posting a new version on our website. This may be necessary to reflect changes in our business or the law. We encourage you to review this page periodically.
9. Contact Us
If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact our Information Officer at:
Fio Projects Email: info@fioprojects.co.za